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101. Nelson Employment Agency is looking for an _______ administrative secretary to manage a busy legal office specializing in employment law. 
(a) experience
(b) experimental
(c) experienced
(d) experiencing
102. Because the vote on the budget has been _______, I need the cost estimates from the Housekeeping Department today. 
(a) pushed up
(b) phased out
(c) pushed back
(d) pulled out
103. The meeting room in the Johnson hotel features state-of-the-art _______ not offered at any other downtown conference facility. 
(a) technological
(b) technologically
(c) technology
(d) technical
104. Applicants for the front clerk position are _______ to go down to the Personnel Department on the first floor and speak with Ms. Jameson. 
(a) supposed
(b) suppose
(c) supposedly
(d) supposing
105. Our employees must strive to always remember that this company was founded on the _______ that providing customer satisfaction is our most important goal. 
(a) principal
(b) principles
(c) principled
(d) principle
106. Since _______ the new product, profits have increased by sixty-eight percent, and customer surveys show a strong, positive response. 
(a) starting
(b) beginning
(c) opening
(d) launching
107. The Board of Directors _______ the motion to hire additional staff for the branch because of limited funding and recent market changes. 
(a) rejected
(b) resigned
(c) considered
(d) approved
108. The boss is so pleased with our hard work on the sales report that he said he will _______ us to dinner at a fancy restaurant on Wednesday night. 
(a) buy
(b) treat
(c) tip
(d) pay
109. Automobile manufacturers today have to spend more on engineering to improve their safety designs to _______ up with industry standards. 
(a) make
(b) clear
(c) keep
(d) hold
110. I will be _______ with our sales, marketing and advertising departments on the new product line at the team meeting on Friday. 
(a) coordinating
(b) coordination
(c) coordinate
(d) coordinator
111. In light of recent problems, we need to tell the accounting staff that an excessive amount of data entry errors could be grounds for ______. 
(a) termination
(b) classification
(c) reduction
(d) promotion
112. Your first paycheck will be two weeks in arrears, but after that you will be paid _______ the first and fifteenth of every month unless these dates fall on a holiday. 
(a) at
(b) in
(c) on
(d) by
113. This afternoon, _______ from the Southern Valley plant were laid off in an unexpected factory closing that left employees angry and confused. 
(a) employ
(b) employers
(c) employees
(d) employment
114. Although current employees are encouraged to apply for the new management positions, they will not receive _______ treatment and must compete with external candidates.
(a) preferring
(b) preferential
(c) preference
(d) prefer
115. I'd like to ask everyone to come by my office tomorrow and meet my new _______ assistant, Marcella. 
(a) administration
(b) administrative
(c) administrator
(d) administer
116. Before you leave today, please try to contact the executive secretary, _______ ask her for the CEO's contact information and availability. 
(a) but
(b) and
(c) although
(d) despite
117. Please confirm that the London office has received the fax _______ after you send it, and then report back to Mr. Getty's office for the afternoon briefing. 
(a) approximately
(b) immediately
(c) usually
(d) normally
118. I just spoke with Marion in Human Resources who is insisting that we turn _______ a memo justifying the large salary increase for Ms. Brito. 
(a) in
(b) on
(c) off
(d) at
119. In a press release dated March 3, Charter Travel Corporation _______ a record-setting $3 million increase in last quarter revenues. 
(a) announced
(b) announce
(c) announcing
(d) has been announced
120. It is important that we provide _______ information to our clients when they call to either inquire about their statements or the status of their claims. 
(a) accurate
(b) evident
(c) efficient
(d) approved
121. I am very saddened to announce that our Chief Financial Officer of thirty-two years, Martin Fogo, will _______ at the end of the company's fiscal year. 
(a) check out
(b) run into
(c) look into
(d) step down
122. Mr. Anderson has decided that we are going to bring in a _______ from Miracle Software to design our new client management database. 
(a) consultation
(b) consultant
(c) consulting
(d) consulted
123. It was recently reported in the Sun Times that many furniture manufacturers have temporarily cut back on using quality materials due to a _______ profit margin. 
(a) rising
(b) receding
(c) mounting
(d) expanding
124. Carrie explained yesterday afternoon that all of the office templates can be accessed on the hard drive _______ on the network directory. 
(a) or
(b) yet
(c) so
(d) for
125. A Money Maker article _______ the vice president of Super Jet Company saying that the compan ... ing the structure of the website. I suggest that you view the committee's input positively, and consider this process as an opportunity for us to improve our services.
I hope that this has cleared up the situation. Please email me with any questions you may have, or if you prefer, you may make an appointment to speak with me privately.
Sincerely, 
Jack Kemp
Manager, Electronic Resources Division
175. Why did Mr. Kemp write this letter?
(a) To explain how the committee-review process will work
(b) To consider options for redesigning the company website
(c) To announce that the company plans to lay off employees
(d) To clarify that the division's work will not be reassigned.
176. What does Mr. Kemp believe is the main challenge facing the division?
(a) Other managers who think workers are lazy
(b) Start-up problems with the new system
(c) Employees who don't understand their jobs
(d) Clients who complain about the website.
177. What does Mr. Kemp ask employees to do? 
(a) Start looking for new jobs
(b) Complain to the company president
(c) Accept the committee's suggestions
(d) Create a more useful website
Career Advancement Opportunities Available
Help Market Research Associates Expand into Europe!
Market Research Associates, America's largest research firm, is planning to open several new consulting offices in Europe over the next several months. The first branch office will open in Paris, where French marketing experts have been impressed with our company's ground-breaking research on consumer preferences in French-speaking parts of Canada. We anticipate that Paris will be just the beginning: the board of trustees believes that our successful methodology can spread to business centers throughout Europe. This expansion will create exciting opportunities for our employees, and we want to give you more information about them.
Employees of Market Research Associates are encouraged to attend an informational meeting on Monday, March 5 at 3 p.m. in the Green Conference Room to learn about the plans for new consulting offices in Europe. If you're interested in travel and want to learn new skills that can forward your career, please attend this important meeting. You'll learn about the types of positions available, the internal application process, and the benefits you can receive. These include full payment of travel or relocation expenses, and paid training at a prestigious language school to bring your conversation skills in French (or eventually other languages) up to a professional level.
You can learn more about the plans for the new Paris facility by visiting the company website and clicking on the “Branch office in Paris” link. Should you have any further questions, please contact Emma at the Human Resources office, emma@mrassoc.com or 742-2451.
178. What is the topic of the announcement?
(a) Plans for expanding the company to overseas locations
(b) Plans for providing a new educational benefit to staff
(c) Information about the company's activities in Canada
(d) Information about the new company building in France.
179. Who should attend the meeting?
(a) Employees who will be moving to Paris
(b) Employees who want to work abroad
(c) Employees who want to receive more pay
(d) Employees who can already speak French.
180. Which of the following will NOT be discussed at the meeting?
(a) Foreign language training
(b) Relocation benefits
(c) Internal hiring procedure
(d) Contract negotiations.
Richard Bachman
193 Fourth Street
Payton, OH 48331
Cyberworld
P.O. Box 83627
Cincinnati, OH 49363
May 25
Re: Account # 58363
To whom it may concern:
I am writing to request that you cancel my Internet service with Cyberworld, effective immediately. Although I had been using your service for almost four years with no complaints, the level of service you have provided during the past month has convinced me to take my business elsewhere.
At the beginning of this month, I noticed that it was very difficult for me to get a dial-up connection. The phone line always seemed to be busy. Then friends started telling me that they were unable to access my personal website. I thought this might be just a temporary problem, but after 10 days with no improvement, I decided to call your customer service line for assistance.
I had to wait on hold for almost an hour before speaking to an employee named John Redman. He told me to try connecting again in half an hour. When I tried to explain that the problem had lasted almost two weeks, he became very rude and told me that he was not a computer expert and could not solve my problems. When I asked him why he was answering the phone for an Internet service provider if he didn’t know anything about computers, he hung up on me. I had never been so rudely treated in all my life.
My account with you was paid in full through the end of May. If I receive any further bills from you, I will not pay them. I hope you will act on the information in this letter and improve your services.
Sincerely,
Richard Bachman
181. What is the purpose of Mr. Bachman's letter? 
(a) To resolve a dispute about his Internet service bill
(b) To terminate his relationship with the provider
(c) To complain about his recent software purchase
(d) To request a better Internet service plan.
182. According to his letter, why did Mr. Bachman call Cyberworld?
(a) To inquire about pricing plans
(b) To complain about a rude employee
(c) To speak to the company president
(d) To report connectivity problems.
183. What does Mr. Tollofson explain in his letter?
(a) Staff members have been forced to work overtime
(b) Training sessions have been scheduled for employees
(c) Computer failure caused Mr. Bachman's website issues
(d) Almost all of the computers had to be repaired.
184. Which of the following is true of John Redman?
(a) He was trained extensively in customer service procedures.
(b) He was reprimanded by his immediate supervisor for his behavior.
(c) He was fired as a result of acting rudely to a customer.
(d) He no longer works for Cyberworld due to financial issues.
185. What repercussion did John Redman face?
(a) His personal account was cancelled.
(b) His employee Internet service was disconnected.
(c) He was relieved of his position.
(d) He was severely reprimanded.
Seeking Staffing Coordinator
Martin Owens Agency is accepting applications for a staffing coordinator. We are the premier temporary staffing agency in the city of Burbank, and we are looking for a bright, motivated individual to join our team. The staffing coordinator is the main point of contact for our employees and business clients. Duties include testing and screening new employees, matching workers with appropriate jobs, notifying employees of job requirements, and contacting clients to assure that performance standards are being met. The successful candidate must be able to handle multiple tasks with ease. Other essential requirements include being well organized, highly dependable and people-oriented.
We offer an excellent benefits package, including health and dental insurance, a retirement plan, three weeks of paid vacation, and excellent pay plus commission and bonuses. We offer a relaxed, fun-loving work environment and a meaningful opportunity to help others advance their careers. We are a family-friendly employer, and some telecommuting is possible depending on staffing needs and workload.
To apply, send a cover letter detailing your qualifications for this position and your salary requirements, a resume, and the names, phone numbers and email addresses of four professional references to:
Martin Owens Agency
8463 Victory Boulevard
Burbank, CA 94632
Applications will be accepted until the position is filled. For best consideration, apply no later than September 25. Visit our website at www.martinowens.com for more information.
186. What kind of company is Martin Owens Agency? 
(a) A performing arts organization
(b) An employment company
(c) An Internet service provider
(d) An accounting agency.
187. Where did the job posting appear?
(a) On a bulletin board
(b) On the Internet
(c) In the newspaper
(d) In a trade journal.
188. What information is NOT required as part of the job application?
(a) Education level
(b) Income desired
(c) Work experience
(d) Professional contacts.
189. What is Cindy Laughlin's level of experience?
(a) She's just graduated from college.
(b) She's been working in the field for years.
(c) She has years of volunteer experience.
(d) She's working her way through college.
190. What job requirement does Ms. Laughlin's volunteer experience meet?
(a) Shows track record of dependability
(b) Demonstrates strong interpersonal skills
(c) Displays effective organizational experience
(d) Proves ability to multi-task.
To: Lisa Derby
From: Annette Shiffler
Subject: Mr. Martin's Retirement Party
Hi Lisa,
Thanks for forwarding me the email about Mr. Martin's retirement party; for some reason I didn't get it when you sent it out originally. I'm writing to confirm that I will definitely be attending the party. Also, as we discussed, I'd like to help out with the planning and organization for the party. I've worked with Mr. Martin for nearly ten years, and he's been the best boss I've ever had. I really want to make this a special event for him!
First of all, is this going to be a potluck, or will we be ordering a catered meal? I'd like to help out either way. If it's a potluck, I'd be happy to bring a dish to share. If we're going to hire a caterer, I can suggest several because I often arrange catering for our training sessions. I even have menus from several different catering businesses if you'd like to take a look at them.
Next, how about decorations for the party? I've actually got some nice banners at home that say “Congratulations on Your Retirement!” I originally used them for my uncle's retirement party last year. Would you like me to bring those and hang them up in the room? What other decorations are planned? How about some nice centerpieces for the tables, such as flower arrangements?
Finally, if there's any other way I can help out that I haven't mentioned above, just let me know. I'd really like to get involved in this and do something nice for Mr. Martin. Thanks for organizing the party!
Annette
191. What is being discussed in the email correspondence?
(a) Food and decorations for a holiday party
(b) Scheduling for a committee meeting
(c) A party for someone leaving the company
(d) Menus for a training session.
192. Why did Annette receive the announcement as a forwarded email?
(a) She was out of the office for a few days
(b) She wasn't on the company email list
(c) Lisa didn't type her email address correctly
(d) Lisa didn't think she would be interested.
193. Which of the following does Annette offer to do? 
(a) Schedule a trip for Mr. Martin
(b) Fax Lisa some catering menus
(c) Decorate a cake for Mr. Martin
(d) Bring some party supplies from home
194. Which of Annette's ideas does Lisa NOT like?
(a) Placing candles on the tables
(b) Putting floral arrangements on the tables
(c) Arranging to have the food catered
(d) Having someone else arrange for the party decorations.
195. What will the women probably do next?
(a) Talk on the phone to arrange a planning session
(b) Communicate ideas using email
(c) Tell Mr. Martin what they want to do
(d) Ask co-workers to bring food for the party.
Memorandum
To: All Employees
From: Bill Regan, Director of Human Resources
Subject: New Holiday Pay Policy
Johnson Security is implementing a new holiday policy for all employees. As you know, providing security services to our clients is our priority here at Johnson Security, and therefore most of our employees have to work on national holidays. Our policy in the past has been to pay employees their regular pay rate on holidays, and then to offer them another day off in compensation, scheduled in coordination with the employee's supervisor according to staffing needs. However, in order to comply with government regulations and to provide a more equitable holiday benefit for all of our employees, the policy will now be changed as follows.
Effective immediately, employees who work on holidays will be paid one and a half times their regular pay rate. This means that if you normally receive $8 per hour, you will be paid $12 per hour when you work on a holiday. However, as a result of this change, an additional day off will no longer be granted. For example, if you are required to work on New Year's Day, you will receive extra pay, but you will not be able to take off another day during the week, unless you arrange with your supervisor to use some of your vacation hours. This change will make it much more convenient for us to administer work schedules. All employees will continue to receive two weeks of paid vacation per year, exclusive of holidays, as explained in the employee manual.
We hope you will be pleased with the extra financial benefit you will receive for working holidays. If you have any questions or concerns about this new policy, feel free to contact me to arrange a meeting.
196. Who is the author of the memorandum?
(a) An expert in labor law
(b) The company vice president
(c) The head of the union
(d) The head of personnel.
197. What will employees receive in compensation for working holidays?
(a) More vacation time
(b) A higher rate of pay
(c) An extra day off
(d) A special award.
198. Why is Mr. Sanchez upset?
(a) He thinks the previous policy was unsatisfactory as well.
(b) He feels the change decreases employee days off.
(c) He feels the rate of pay should be even higher.
(d) He thinks his supervisor will not follow the policy.
199. What does Mr. Sanchez suggest?
(a) Giving employees more choices
(b) Returning to the previous policy
(c) Making holiday work optional
(d) Giving employees more money.
200. What will Mr. Sanchez probably do next?
(a) Pursue legal action
(b) Contact a labor rights lawyer
(c) Have a meeting with Mr. Regan
(d) Call a meeting for all employees.
ANSWER
101. C
102. A
103. C
104. A
105. D
106. D
107. A
108. B
109. C
110. A
111. A
112. C
113. C
114. B
115. B
116. B
117. B
118. A
119. A
120. A
121. D
122. B
123. B
124. A
125. D
126. D
127. B
128. B
129. D
130. C
131. B
132. A
133. B
134. D
135. B
136. A
137. A
138. C
139. B
140. B
141. B
142. D
143. B
144. B
145. B
146. C
147. B
148. B
149. D
150. A
151. D
152. C
153. C
154. B
155. B
156. C
157. C
158. B
159. C
160. C
161. C
162. B
163. D
164. C
165. B
166. A
167. D
168. B
169. D
170. A
171. B
172. D
173. A
174. B
175. D
176. B
177. C
178. A
179. B
180. D
181. B
182. D
183. C
184. C
185. C
186. B
187. C
188. A
189. A
190. B
191. C
192. B
193. D
194. B
195. A
196. D
197. B
198. B
199. A
200. C