Bài giảng Tiếng Anh Lớp 10 - Unit 4: Special education - Lesson D: Writing

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Team 2 
Sun 
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Welcome to the writing lesson 
Unit 4 : Special education 
Lesson D: Writing 
I – Pre-Writing 
A letter of complaint 
 Task1. 
After studying for two weeks at English for Today Centre, Xuan Bac notices that everything is worse than what the advertisement says. Van Dung wants to study at this centre and Xuan Bac tells her the facts. 
 Role play and Complete the dialogue below 
Work with partner and fill in the blanks with right answer 
Not all of them are native teachers 
Only some of them. Mine is not 
in reality, classes often start late and finish early 
I’m not happy with it at all 
I don’t. I have to pay for them 
that’s not true. My class has 30 students 
Van Dung : Are you happy with your study at English for Today centre? 
Xuan Bac : No, (1) 
Van Dung : Are all the teachers native speakers? 
Xuan Bac : No, (2).. 
Van Dung : The advertisement says there are no more than 20 students in a class. Is that true? 
Xuan Bac : No, (3). 
Van Dung : Do you get free books and cassette tapes? 
Xuan Bac : No, (4) 
Van Dung : What about the classrooms? Are they air- conditioned? 
Xuan Bac : No. (5) 
Van Dung : What don’t you like most about the centre? 
Xuan Bac : It’s the time. They say the class time is from 5:30 p.m to 8:30 p.m but (6)... 
Van Dung : Well, everything is different from what the advertisement 	 says. What are you going to do? 
Xuan Bac : I am going to write a letter of complaint to the director 	of the centre. 
Not all of them are native teachers 
D. I’m not happy with it at all 
F. that’s not true. My class has 30 students 
B. Only some of them. Mine is not 
C. in reality, classes often start late and finish early 
E. I don’t. I have to pay for them 
What were advertised 
What happened to you 
- Native teachers only 
- No more than 20 students per class 
- Free books and cassettes tapes. 
- All air-conditioned rooms 
- 5.30 pm – 8.30 pm 
- Only one native teachers / All Vietnamese teachers 
- About 50 students in class 
- Paid 100.000 VND for books and cassettes 
- Only one ceiling fan in classroom 
- Start late but finish early, teacher arrived late. 
Form of a letter 
 53 Ho Xuan Huong street Hanoi- Vietnam 
The Director –English for Today Centre 
731 Van Xuan Street Hanoi- Vieetnam 
 22 nd February, 2006 
Dear Sir, 
I am writing to complain about the poor quality of the service at your centre. Everything seems to be worse than what you say in the advertisement. 
To resolve the problem, I require you to give me a refund. Enclosed is a copy of the receipt. 
I look forward to hearing from you and to getting a quick resolution of this proplem . 
Please contact me at the above address or by phone at (04) 7. 222999 
 Yours faithfully 
 Do An Duc 
Address of sender 
Address of receiver 
Date 
Salutation 
Reason for Writing 
Solution for problem 
Closing 
Signature 
Complaint 
Useful suggestion 
You say that.. but . 
Example: 
You say that there are only native teachers but my class has 2 Vietnamese teacher . 
In the advertisement, you say but in reality, we have to 
The . is not the same as what the advertisement says. 
Not only . but also 
I know/ hear that / can see from your advertisement that .. but . 
II – While - Writing 
4 Groups 
III – Post - Writing 
Presentation and correction 
Model letter 
 53 Ho Xuan Huong street Hanoi- Vietnam 
The Director –English for Today Centre 
731 Van Xuan Street Hanoi- Vieetnam 
 22 nd February, 2006 
Dear Sir, 
I am writing to complain about the poor quality of the service at your centre. Everything seems to be worse than what you say in the advertisement. 
To resolve the problem, I require you to give me a refund. Enclosed is a copy of the receipt. 
I look forward to hearing from you and to getting a quick resolution of this proplem . 
Please contact me at the above address or by phone at (04) 7. 222999 
 Yours faithfully 
 Do An Duc 
First , you say that there are only native teachers but my class has 2 Vietnamese teachers and only one native teacher. You also say that each class has no more than 20 students, but there are over 30 students in my class. This isn’t ideal for a language class at all. 
In the advertisement, we know that we can have books and cassette tapes free of charge, but in reality, we have to pay for them. 
In addition , to make the matter worse, the classroom is not air- conditioned. This is not quite acceptable. 
Finally , what I don’t like most about your centre is the time. The class time is not the same as what the advertisement says // it’s mentioned in the advertisement. Classes not only start late but also finish early. 
First , you say that there are only native teachers but my class has 2 Vietnamese teachers and only one native teacher. You also say that each class has no more than 20 students, but there are over 30 students in my class. This isn’t ideal for a language class a